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Facilities Knowledge Center
The EMCOR Facilities Knowledge Center offers clients a sophisticated mix of human and technological intelligence: highly trained service professionals; an extensive, ever-evolving database of facilities information; and expert systems technicians. This combination offers clients an infinite variety of smart solutions to resolve—and, ultimately, prevent—virtually every kind of facilities management issue.
The Knowledge Center brings EMCOR clients instant access to sophisticated diagnostic tools and an extensive database of more than five thousand skilled, certified technicians trained to handle virtually any facilities need. It also provides tailored diagnostic reports in an instant, giving the technician a leg up in resolving the issue at hand.
People, Process, Technology...Solutions.
As technology and facilities become more and more sophisticated, so does the Knowledge Center. While managing work orders or scheduled maintenance for a particular facility, the Knowledge Center gathers data on not only that facility but also thousands more throughout the country. This tremendous data store is used both to address the individual issue and tease out patterns and relationships among issues. These comprehensive, ongoing analyses enable us to develop cutting-edge solutions to better manage a range of systems and prevent future problems.
Customer Case Studies
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An Exercise in Change A leading technology firm found it was changing locks at its facilities at an alarming rate. The reason? Rapid management turnover. EMCOR encouraged the client to install keypad combination locks, so that when the company made a management change, it could change locks with a few keyboard strokes—instead of a screwdriver. As a result, the client significantly reduced this particular aspect of its turnover expenses. |
Costs Down, Asset Value Up A major manufacturer discovered that poor preventive maintenance was behind equipment failures, lost productivity, and a deterioration in the value of its assets. The Knowledge Center developed a comprehensive preventive maintenance program that began by repairing all failing equipment and scheduling regular preventive maintenance activities. The program ultimately reduced the client's maintenance costs and enabled it to preserve the value of its assets. |
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Communicate When a large telecommunications company realized that it had no idea how much its facilities services were costing the company or where those costs were concentrated, it called on the Knowledge Center to investigate. The Knowledge Center improved overall maintenance management and provided the client with monthly, quarterly, and year-to-date reports that focused on specific areas of concern to management. As a result, the client extracted greater value from each dollar it spent on facilities management and retained firmer control over its budget. |
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